Blackstone Becomes Biggest Hotel & Property Owner in Spain by Don Quijones • Jun 14, 2018 • 26 Comments The PE firm as global landlord.
Humans Need Not Apply: AI to Take Over Customer Service Jobs by Don Quijones • Jun 10, 2018 • 82 Comments “With Amelia, we graduate into automating the knowledge worker, the customer service agent.”
Wall Street Mega-Landlords Piled into Spain’s Rental Property Boom, and Now it Hits a Wall? by Don Quijones • May 24, 2018 • 28 Comments Blackstone Group, Cerberus Capital Management, and others face a problem.
Furious Customers Leave in Droves after Botched IT Revamp at UK Bank TSB as Nightmare Drags on for a Month by Don Quijones • May 22, 2018 • 32 Comments “It is unacceptable for banks not to keep our accounts safe.”
Three External Tailwinds Turn into Headwinds for Spain’s Economy by Don Quijones • May 17, 2018 • 11 Comments With impeccable timing, all at the same time.
Who’s Most Afraid of a Latin American Debt Crisis (Apart from Latin America)? by Don Quijones • May 12, 2018 • 37 Comments It’s not just countries that are at risk of contagion.
Airbnb Turns to Brussels for Help as Anti-Tourist Backlash Intensifies in Europe by Don Quijones • May 9, 2018 • 33 Comments The trend in its European markets is not Airbnb’s friend.
As IT Fiasco Drags On, UK Bank’s Next Big Problem Could Be Internal Revolt by Don Quijones • May 6, 2018 • 35 Comments It’s time for executive bonuses.
UK Bank’s IT Disaster Enters 2nd Week, Contagion Fears Rise by Don Quijones • Apr 30, 2018 • 28 Comments “This turned what was a super-hard systems job [into] a clusterfuck in the making.”
Airbnb Just Lost a Limb in its Fourth Biggest Market by Don Quijones • Apr 26, 2018 • 35 Comments Amid a blossoming backlash against mass tourism.
